100% Optical Seminar Programme 2022

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Fit for the future - what does the future hold for opticians on Britain's high streets?

25 Apr 2022

The jury is out on how many of the businesses currently on our high streets will survive both the pandemic and the fundamental shifts in a nation's shopping habits, but whatever the future of the high street, most agree that it's likely to look very different.  

As Customer Experience Director for John Lewis and Waitrose, with extensive experience in luxury and ten years alongside Mary Portas in rebuilding high streets, Peter Cross has been in the thick of the challenge his whole career. 

In this keynote Peter will share some of his own predictions for the future and explore how opticians can play their part with a panel of experts and industry insiders. 

Peter Cross, Consumer expert - Retail Consultant
Steven Hand, Head of Customer Experience & Store Development - Waitrose
Jason Kirk, CEO & Founder - Kirk & Kirk
Maria Anubi, Business Growth Advisor Growth Coach

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