100% Optical Seminar Programme 2022

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Peer review: How do you talk about AMD?

25 Apr 2022
Optical Academy

This peer review session leverages the concept of using complaint insights as a source of learning to enable delegates to discuss their approach so as to develop confidence and competence in this area. We use three complaint scenarios to illustrate some key points in improving communication in the management of AMD.


Richard Edwards, Professional adviser - Optical Consumer Complaints Service

CPD Points

3 CPD Points