This session is designed to inspire and equip optometrists with practical leadership and mindset strategies that directly improve patient care and team performance. It explores how the unique strengths of women in leadership can transform the culture and performance of optical practices, including practical strategies for building resilient teams, improving communication, and fostering inclusive workplaces that directly enhance patient care. Through real-world case studies and mindset tools, it will empower delegates to reflect on their own leadership style, embrace the female advantage, and apply proven techniques to create thriving, future-ready practices.

Learning outcomes:

• Practitioners will learn how to identify leadership behaviours that promote patient-centred care
• Practitioners will apply collaboration techniques that improve staff cohesion and reduce workplace conflict
• Practitioners will evaluate the link between inclusive workplace culture and enhanced patient satisfaction
• Practitioners will learn how to identify leadership behaviours that promote compassionate communication with patients and staff