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100% Optical Seminar Programme 2024

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Peer review: Be safe, not sorry

24 Feb 2024
Dispensing Workshop

This highly interactive session covers two redacted GOC cases and one Optical Consumer Complaints Service (OCCS) case to illustrate what type of complaints can escalate to the regulator and what can be managed locally with OCCS support.

Learning outcomes:

Practitioners will identify how to manage complaints and counsel patients to avoid unnecessary escalation of an issue

Practitioners will Increase their understanding of the GOC fitness to practise process and recognise which complaints can escalate to the regulator.

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Speakers
Richard Edwards, Professional adviser - Optical Consumer Complaints Service
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