Visitor FAQs

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What are the opening hours of the event?

Saturday 25 February: 10:00 to 18:00
Sunday 26 February: 10:00 to 18:00
Monday 27 February: 10:00 to 17:00

How do I register for the event?

Registration is free for all optical trade professionals. You can register free here.

Getting to the event

ExCeL London is an exhibition and international convention centre in the Custom House area of Newham, East London. Its 100-acre site is on the northern quay of the Royal Victoria Dock in London Docklands, between Canary Wharf and London City Airport. Fore more details on ExCeL, please click here.

Do you require any special access?

All public entrances allow for access by wheel chair via low gradient ramps and an automatic opening door. Once inside the venue, all floors are level, offering unobstructed access for the disabled.

ExCeL London is able to provide wheelchairs to those in need, free of charge. Wheelchairs can be hired from both ends of the venue, please speak to one of our security concierge for assistance. Please note that unfortunately we are unable to offer pre-booking for these chairs which will be available on a first come, first serve basis. Mobility scooters are free of charge to hire. They are subject to availability so please email your enquiry to info@excel.london and we will confirm if there is one available for you to borrow. All you need is a form of ID which will be held as surety for the daily period of the loan.

ExCeL London welcomes assistance dogs with visually and/or hearing-impaired visitors.

There are 158 bays suitable for disabled drivers on-site, in the eastern and western car-parks, with direct wheel-chair access into the building.

How do I request a letter of invitation for my VISA application?

If you need a visa to attend 100% Optical, it is essential that you begin the application process as soon as possible, in order that you obtain your visa in time for the show or registration deadline. You must submit your own application to the relevant authority and follow up accordingly. 100% Optical is unable to follow up your application on your behalf or enter into direct correspondence with consulates.

A Visa Support Letter will ONLY be issued to SPEAKERS and EXHIBITORS who have been invited by 100% Optical or who have paid their exhibition registration fee in full. Once we have confirmed receipt of payment from the proposed attendee, we will need the full name, nationality, passport number, expiry date and date of birth for the attendee, only then can we issue a Visa Support Letter. The Visa Support Letter will confirm the event title, date and location. It will also confirm whether the individual is a speaker or exhibitor. It will not imply any undertaking to provide funding nor act as financial guarantee for your stay in the UK. 100% Optical reserves the right not to issue a Visa Support Letter in certain cases even if above conditions have been met. Exhibition Fees will not be refunded in the case of a Visa not being obtained.

Parking Information

ExCeL London offers on-site car parking for 3,700 cars. All onsite parking is pay and display, with the exception of the Royal Victoria multi-storey car park, which is located at the west end of the site. Parking in the Royal Victoria multi-storey car park can be paid for at one of the three pay points located within the car park at the end of your visit (the machines are located on level two and level zero and all machines accept both cash and credit card).

Click here for more information on parking.

How do I contact one of the team?

For any show enquiries please send an email to marketing@100percentoptical.com or call 44 (0)20 3225 5200 and one of the team will be able to assist you.

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