Visitor FAQs

Subpage Hero

What are the opening hours of the event?

Saturday 23 April: 09:00 to 18:00
Sunday 24 April: 09:00 to 18:00
Monday 25 April: 09:00 to 17:00

How do I register for the event?

Registration is free for all optical trade professionals. You can register your interest here and we will send you an email when the registration is live. 

Getting to the Event

ExCeL London is an exhibition and international convention centre in the Custom House area of Newham, East London. Its 100-acre site is on the northern quay of the Royal Victoria Dock in London Docklands, between Canary Wharf and London City Airport. Fore more details on ExCeL, please click here.

Do you require any special access?

All public entrances allow for access by wheel chair via low gradient ramps and an automatic opening door. Once inside the venue, all floors are level, offering unobstructed access for the disabled.

ExCeL London is able to provide wheelchairs to those in need, free of charge. Wheelchairs can be hired from both ends of the venue, please speak to one of our security concierge for assistance. Please note that unfortunately we are unable to offer pre-booking for these chairs which will be available on a first come, first serve basis. Mobility scooters are free of charge to hire. They are subject to availability so please email your enquiry to info@excel.london and we will confirm if there is one available for you to borrow. All you need is a form of ID which will be held as surety for the daily period of the loan.

ExCeL London welcomes assistance dogs with visually and/or hearing-impaired visitors.

There are 158 bays suitable for disabled drivers on-site, in the eastern and western car-parks, with direct wheel-chair access into the building

How do I request a letter of invitation for my VISA application?

Visa letter form application will open when registration opens.

Parking Information

ExCeL London offers on-site car parking for 3,700 cars. All onsite parking is pay and display, with the exception of the Royal Victoria multi-storey car park, which is located at the west end of the site. Parking in the Royal Victoria multi-storey car park can be paid for at one of the three pay points located within the car park at the end of your visit (the machines are located on level two and level zero and all machines accept both cash and credit card).

Click here for more information on parking.

How do I contact one of the team?

For any show enquiries please send an email to  info@100percentoptical.com or call 44 (0)20 3225 5200 and one of the team will be able to assist you.

IMPORTANT UPDATE: New dates for 100% Optical - 23-25 April 2022

Following the rapid escalation of Omicron cases across the UK, and with new restrictions possible in the early part of 2022, we have taken the difficult decision to postpone 100% Optical 2022. We have been in dialogue with our official partner the AOP, as well as the OSA, ABDO a number of exhibitors and stakeholders and can say they support this move. We would not wish to put anyone at risk and neither would they.

The new dates for 100% Optical are 23-25 April 2022, and will continue to take place at the ExCeL London.  All visitor registration, exhibitor stand, sponsorship and hosted meetings will automatically be transferred to the new dates. Working with our education partners at the AOP, we will endeavour to honour CPD & education bookings as well, but of course we will need to reconfirm speaker availability for the new dates.

We will be in touch in the New Year to reconnect, and discuss how we can utilise the extra time we have been given to plan this event. 100% Optical 2022 will still be the best one yet, and one we will all have waited over two years for. In the meantime, please do make sure that if you have booked hotel rooms and flights you contact your providers to cancel your booking or move forward in line with the new show dates.  We know how hard this is for everyone, so thank you for your continued support. We know the industry cannot wait to be reunited, as we saw record registrations for this event in the last two weeks. We will use the time to make the event even better.

We would like to wish you all a very restful and safe holiday season and look forward to working with you in 2022.

Best Wishes

100% Optical Team